5 Star Rating
(+44)01420 358500

ECS Pumps Ltd – Privacy Policy

Last updated: 21 November 2025

ECS Pumps Ltd is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect personal information when you visit www.ecspumps.co.uk, contact us, or purchase products or services from us.

1. Who We Are

ECS Pumps Ltd
Unit 6, The Stoneyard
Alton Lane
Four Marks
GU34 5AJ
United Kingdom

📧 Email: sales@ecspumps.co.uk
📞 Telephone: 01420 358500

For the purposes of data protection law, ECS Pumps Ltd is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information

  • name

  • email address

  • phone number

  • company name

  • address

Order Information

When you purchase goods or services we may collect:

  • billing address

  • delivery address

  • payment details (processed securely by payment providers)

  • order history

Website Usage Information

When you visit our website we may automatically collect:

  • IP address

  • browser type

  • pages visited

  • time spent on pages

  • referring website

This information helps us improve our website and services.

3. How We Use Your Information

We use your information for the following purposes:

  • to process orders and payments

  • to arrange delivery of goods

  • to provide quotations or services

  • to respond to enquiries

  • to send booking confirmations or service updates

  • to manage warranties or returns

  • to improve our website and customer experience

  • to comply with legal or regulatory obligations

We will only use your information where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual obligation
To process orders, bookings, or service requests.

Legitimate interests
To improve our services and maintain customer relationships.

Legal obligation
To comply with tax, accounting, and regulatory requirements.

Consent
Where you have agreed to receive marketing communications.

5. Marketing Communications

We may send occasional marketing emails about products, services, or updates if you have:

  • opted in to receive communications

  • previously purchased similar products from us

You can unsubscribe at any time by contacting us or using the unsubscribe link provided in emails.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties where necessary, including:

  • payment processors

  • delivery couriers

  • IT service providers

  • website hosting providers

  • professional advisers

  • manufacturers for warranty claims

These providers are required to keep your information secure and only process it for authorised purposes.

7. Payment Security

All payments made through our website are processed by secure third-party payment providers.

ECS Pumps Ltd does not store full card details on our servers.

8. Data Retention

We will only retain personal data for as long as necessary for the purposes it was collected.

Typically this may include:

  • 6 years for accounting and tax records

  • duration of product warranty periods

  • as required by legal or regulatory obligations

9. Cookies

Our website may use cookies to improve your browsing experience.

Cookies may be used to:

  • remember preferences

  • analyse website traffic

  • improve website functionality

You can control cookies through your browser settings.

10. Your Data Protection Rights

Under UK GDPR you have the right to:

  • request access to your personal data

  • request correction of inaccurate information

  • request deletion of your data

  • restrict processing of your data

  • object to certain processing

  • request transfer of your data to another provider

To exercise any of these rights, please contact us using the details below.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

  • unauthorised access

  • accidental loss

  • misuse

  • alteration or disclosure

12. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 sales@ecspumps.co.uk
📞 01420 358500

ECS Pumps Ltd
Unit 6, The Stoneyard
Alton Lane
Four Marks
GU34 5AJ
United Kingdom